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ANTI-SPAM
& PRIVACY POLICIES
Information Collected by Equilibrix
Equilibrix maintains information about Clients and Members.
Clients are entities that sign an agreement to use Equilibrix.
Client information is used to provide access to Equilibrix
for the Client and to manage Client accounts. Members
are people that receive e-mails from our Clients using
Equilibrix. Member information is used solely by the
Client for e-mail campaigns and other related purposes.
Occasionally, Equilibrix may collect information from
users for contests, forwarding features, more information
forms, etc. This information is only used for the purpose
explicitly stated when collecting the information.
When Clients log into Equilibrix or Members view an
e-mail from Equilibrix, our servers use cookies and
other means to log related data used for the purpose
of system administration and to provide campaign reports
to our Clients.
This allows us to better manage the system and allows
our Clients to better manage their campaigns. We only
base our reports on the data in our system and do not
gather additional data from outside sources.
Sharing Information with Third Parties
Equilibrix does not share Client or Member Information
with third parties. Member information is collected
by our Clients and loaded into Equilibrix. Client's
Member information (E-mail list) is held by Equilibrix
as confidential information to be used exclusively by
Client for the benefit of Client. Equilibrix will not
compile, buy, sell, rent, or trade Client's Member information
(E-mail list), or send unauthorized E-mail to Client's
Members (E-mail list).
Client Privacy Policies
Our Clients maintain their own privacy policies regarding
their Member lists. You can contact a Client to inquire
about their privacy policy by replying to the E-mail
you received. E-mail sent by our Clients may contain
links to sites other than our own. Those sites may not
follow the same privacy policies as Equilibrix.
Additional Information
No transmission of data over the Internet is guaranteed
to be completely secure. It may be possible for third
parties, not under the control of Equilibrix, to intercept
or access transmissions or private communications unlawfully.
While we strive to protect this information, Equilibrix
cannot ensure or warrant the security of any information
transmitted by or to us.
In the unlikely event that Equilibrix is ever sold or
acquired, our Client's accounts and any potential future
revenues may be included in the transferred assets.
Any acquirer shall be required to adhere to this Privacy
Policy.
Under no circumstances, including but not limited to
negligence, shall Equilibrix be liable for any special,
incidental or consequential damages that result from
the use of Equilibrix, even if Equilibrix or an authorized
representative of Equilibrix, has been advised of the
possibility of such damages.
Equilibrix reserves the right to change this Privacy
Policy at any time. Any such changes will be posted
online. Questions should be directed to info@Equilibrix.com.
Anti-spam Policy
This Equilibrix Anti-spam Policy has been created to
publicize our policies and practices in regards to our
Clients sending unsolicited email (spam), and to provide
assistance to recipients of unsolicited email (spam).
Equilibrix does NOT permit our system to be used to
send unsolicited email (spam), and enforces our Anti-spam
Policy using several methods as outlined below.
Report Abuse
To report any abuse or violations of the Equilibrix
service, please forward the email you received to abuse@Equilibrix.com.
Your report will be registered and that Client will
be investigated for violations of our Anti-spam Policy.
The identity of any individual reporting abuse will
be kept confidential. Equilibrix enforces our Anti-spam
Policy using several methods as outlined below.
Anti-spam Policy Enforcement
Equilibrix enforces its Anti-spam policy using several
methods:
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To the best of our knowledge, Equilibrix and the Equilibrix
system adheres to ALL state and national laws regarding
sending unsolicited bulk email.
- We
provide ongoing training to our Email Marketing Consultants
to consult with our prospective Clients on the proper
methods they can use to build their email lists, as
well as educating prospective Clients on Equilibrix's
Anti-spam policy.
- On
our agreement with our Clients, our Clients specifically
agree NOT to use Equilibrix to send unsolicited email
or spam.
- Before
signing up for the Equilibrix service, our Clients
receive a live training and consultation including
discussing the methods the Client will use to build
their list.
- All
emails sent using Equilibrix include point of origin
and routing information as well as identifying information
about the Client that sent the message.
- Equilibrix
supports multiple OPT-OUT / REMOVE / UNSUBSCRIBE methods
including instructions and a link at the bottom of
each email distributed through Equilibrix, automatic
opt-out using reply email, and the ability for Clients
to remove emails.
- Equilibrix
maintains an OPT-OUT list that restricts our Clients
from adding an email address to their list that has
been previously Opted-Out.
- We
track all registered complaints related to each Client,
and compare the rates against historical averages
of abuse complaints across our system. If we suspect
a violation of our Anti-spam policy, we will contact
the Client and discuss the Clients options, which
may range from a warning to termination of service
for that Client, as well as other remedies.
ISPs
and Network Administrators
While we do our best to keep Equilibrix free from abuse
and encourage our Clients to use best practices to avoid
generating complaints, the huge volume of messages we
send does generate complaints, both to us, to our clients,
and to ISPs and Network Administrators. If you receive
complaints about unsolicited email sent from our service,
please forward the email to abuse@Equilibrix.com,
along with your contact information and the company
you represent. We will investigate the complaint and
respond to you with the results of our investigation.
OPT-OUT / REMOVE / UNSUBSCRIBE
If you wish to be removed from an email list, please
reply to the email you received with "REMOVE" in the
subject line, or, forward the email you received to
remove@Equilibrix.com.
You will be removed from that email list and that Client
will be restricted from adding your email to their list
in the future.
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